Mad Love Rose Shorts
- Free Shipping on all orders above Rs.2000/-
SHIPPING & RETURNS
We strive to adhere to our shipping timelines; however, unforeseen circumstances such as public holidays or logistic delays may occasionally extend delivery times. We appreciate your understanding and patience in such situations.
If you have any questions or require further assistance regarding your order's shipping status, please do not hesitate to contact our customer service team at connect@sleeplove.co.
Thank you for choosing Sleeplove. We look forward to serving you with our exquisite sleep and lounge wear collections.
Shipping Policy
Domestic Shipping
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
We aim to process and ship all domestic orders within 24 hours of order placement. Please note that delivery times may vary based on your location and any unforeseen circumstances.
International Shipping
- Standard International Shipping: 10-15 business days
- Express International Shipping: 5-7 business days
International orders are typically processed within 48 hours. Delivery times may vary depending on the destination country and customs regulations. Please be aware that any customs fees or import duties are the responsibility of the recipient.
Additional Information
- All orders are subject to product availability.
- Once your order has been shipped, you will receive an email confirmation with tracking information.
- Delays may occur during holidays, inclement weather, or other unforeseen circumstances. We appreciate your understanding and patience in such cases.
Returns Policy
Sleeplove offers made-to-order products based on customers' preferences and measurements; hence, we will not be able to offer a refund or exchange once the order is placed. However, if a size issue arises, we are happy to make alterations to the existing garment. To learn more, please read our Alteration policy. No returns and refunds are accepted on sale products.
In the event of dissatisfaction with the garment's quality, please reach out to us below, and we will ensure to resolve this to the best of our ability.
Email ID: connect@sleeplove.co
Contact Customer Support- +91-8989998111
Alteration Policy
In the event of a sizing issue concerning a product, we will be happy to make the required alterations to the existing product; however, the charges for these alterations would have to be borne by the customer.
The return of the garment will be the customer’s responsibility, and any associated charges will also need to be borne by the customer.
In case there are any sizing or measurement issues on our end, we would be happy to investigate the matter and resolve it accordingly.
Faulty/Damaged Orders
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. At Sleeplove, we make every effort to ensure the quality of our products. All items returned as faulty will be inspected upon receipt, and any items deemed to be subject to fair wear and tear will not be accepted as faulty. If a replacement is in stock and available, we will replace the faulty item.
Returns of faulty goods must be sent back to us within 7 days of being received, accompanied by a detailed email to connect@sleeplove.co.
If a replacement cannot be offered, you will have the choice of receiving a credit note or a refund to your card for the value of the item at the time of purchase. Please note that refunds can take up to 30 days and are subject to regulations.
- Hand wash or machine wash on a delicate setting with cold water.
- Use a laundry detergent that does not contain enzymes or bleach. Eg: Ezee liquid detergent
- Do not wring, gently squeeze the excess water.
- Line dry away from direct sunlight.
- Iron on low heat or Silk setting
